Mistoria Estate Agents have launched a report guiding tenants on the level of service they should expect from landlords and managing agents.  Named ‘How much do you know about your landlord, your managing agent and the property you are renting?’, the report is designed to provide tenants with a checklist of landlord and managing agent responsibilities with regards to the tenancy and the property itself.

The report highlights some of the issues that tenants should be aware of, such as ensuring they are in receipt of a signed tenancy agreement, understanding the location of their deposit protection certificate, the expected speed and efficiency of response with regards to maintenance requirements and most importantly, the validation of legitimate gas safety and electric safety certificates.