This website is operated by The Mistoria Group, a UK private limited company.
Legal name: Mistoria Estate Agents Ltd
Registered office address: 10 Broughton Road, Salford, England, M6 6LS
Company number: 07912554
VAT Number: 229 706 785
You may contact the UK Information Commissioner’s Office at https://ico.org.uk/concerns/handling/ to report concerns you may have about our data handling practices.
Directly. We obtain personal data directly from individuals in a variety of ways, including obtaining personal data from individuals who provide us their business card, complete our online forms, visit our offices or apply for open roles. We may also obtain personal data directly when, for example, we are establishing a business relationship, performing professional services through a contract.
Indirectly. We obtain personal data indirectly about individuals from a variety of sources, and our clients. We may attach personal data to our customer relationship management records to better understand and serve our business clients and individuals, satisfy a legal obligation, or pursue our legitimate interests.
Personal data. Here is a list of personal data we commonly collect to conduct our business activities.
Sensitive personal data. We typically do not collect sensitive or special categories of personal data about individuals. When we do need to process sensitive personal data, it is with the consent of the individual unless it is obtained indirectly for legitimate purposes. Examples of sensitive personal data we may obtain include:
We may rely on the following lawful reasons when we collect and use personal data to operate our business and provide our products and services:
We aspire to be transparent when we collect and use personal data and tell you why we need it, which typically includes:
We may occasionally share personal data with trusted third parties to help us deliver efficient and quality services. These recipients are contractually bound to safeguard the data we entrust to them. We may engage with several or all of the following categories of recipients:
We have put appropriate technical and organisational security policies and procedures in place to protect personal data (including sensitive personal data) from loss, misuse, alteration or destruction. We aim to ensure that access to your personal data is limited only to those who need to access it. Those individuals who have access to the data are required to maintain the confidentiality of such information.
Please be aware that the transmission of data via the Internet is not completely secure. Whilst we do our best to try to protect the security of your personal data, we cannot ensure or guarantee the security of your data transmitted to our site; any transmission is at your own risk.
We retain personal data to provide our services, stay in contact with you and to comply with applicable laws, regulations and professional obligations that we are subject to. Unless a different time frame applies as a result of business need or specific legal, regulatory or contractual requirements, where we retain personal data in accordance with these uses, we retain personal data for seven years. We will dispose of personal data in a secure manner when we no longer need it.