We hope you are settling in and enjoying your new home.
We aim to ensure you are completely satisfied with everything that has been provided in your property. While we are confident that all of our properties are completed to the highest standard, it is understandable that in some cases there may be minor settling in issues.
If you do have any problems which we have still not addressed please contact one of the following members of staff:
The lettings team is made up of Senior Lettings Manager Mike Howard, Senior Lettings Administrator Pam Higham and our Lettings Assistant Kye Bennett.
You can contact any member of the lettings team for general lettings queries during office hours (9:00am-5:00pm, Mon-Fri) on 0161 707 6106 (option 1) or info@mistoria.co.uk, please also send all general maintenance issues through email. For any complaints please contact Mike Howard at the office or by email on mike.howard@mistoria.co.uk.
Emergency Maintenance – For out-of-hours (evenings and weekends) electrical, gas or plumbing faults, speak to Alex. 07794 913 390
Boardband Issues – All of our properties have a fast, reliable broadband connection. If you experience any problems, let April know so we can get you back online as soon as possible. april.calderbank@mistoriagroup.com
Customer Service – We’re confident all complaints are handled in the correct manner but if you don’t feel this is the case please contact Louise. 07794 927 886 /louise.flynn@mistoriagroup.com
Mistoria are specialist NW student letting agents. We have high quality student accommodation available in the major North West university cities of Liverpool, Preston and Salford. Contact us for more inforamtion or to arrange a viewing. Call 0800 500 3015 or email info@mistoria.co.uk.
We are now conducting viewings for the 2015/16 academic year.
